CONTACT US
ACCOUNT RELATED
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PAYMENT RELATED
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CONNECTION RELATED
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GAME RELATED
ACCOUNT RELATED
Forgot Password (Bound to 6Party Verified/Unverified Email)
- Please visit the 6Party platform login page and click the [Forgot Password] function to reset your password. The system will send a password reset email to you.
There may be a slight delay in receiving the password email, please wait patiently.
If you don't receive the email, please check your spam folder or wait three minutes before trying again.
Please do not repeatedly request password emails as this may invalidate previous reset links!
[A. For Verified Email]
If you have already verified your email, the password reset link will be sent to your verified email address.
[B. For Unverified Email]
If you have not verified your email, the password reset link will be sent to your 6Party platform account email.
Can I Change My 6Party Account After Binding?
- Once a 6Party platform account is successfully bound, it cannot be modified or unbound. The bound email address will be considered proof of account ownership.
After binding, your account security will be enhanced and you'll receive notifications about promotional activities!
[Reminder] Before binding, please confirm that the email address can receive messages and ensure the information is entered correctly.
How do I Set Up Verified Email? Can I Change My Verified Email?
- Once you complete the email verification for your 6Party Platform account, you will not be able to change it. To protect your rights, please make sure the email address you use is permanent and regularly accessed.
[How to Set Up Email Verification]
After opening the 6Party Platform website, sign in with your platform account and password. Click to enter the account management page and select email verification. Enter an email address that you regularly use, then check that email inbox for the 6Party Platform verification email. Follow the instructions in the email to complete the verification process.
Why haven't I received the verification email?
- Please first verify if your email address was entered correctly. Verification emails may experience slight delays, please wait patiently.
If you haven't received the email, please check your spam folder, or wait three minutes before requesting a reset.
Please don't make multiple requests as this may invalidate previous links!
Why can't I log in to 6Party?
- Please verify that your 6Party account email is entered correctly (check case sensitivity, symbols, accidental spaces).
If you still cannot log in successfully, please provide the error message and screenshot to 6Party customer service for assistance in identifying the issue.
PAYMENT RELATED
Payment not received?
- Due to processing times of certain payment channels, there might be a 10-20 minute delay.
If you haven't received your platform PCoin after 30 minutes, please provide the following information to customer service:
-Game Name:
-6Party Platform Account:
-Character Name/Invitation Code/ID:
-Order Number:
-Payment Transaction Screenshot: *Screenshot must include payment date + time, amount, order number, payment region/timezone
Can I check my remaining PCoin?
- Please log in to the 6Party platform website's login page to view your remaining paid PCoin and free PCoin.
How do I make purchases in-game?
- Select the item you want to purchase. If you have sufficient PCoin, they will be deducted directly. If you don't have enough PCoin, you'll be directed to the 6Party website to top up. After successful top-up, you'll receive 6Party platform PCoin that can be used in-game.
Can I get a refund after purchasing items?
- When choosing whether to purchase points, please be cautious in your selection, as the platform currently does not offer refund services for items.
Therefore, when considering whether to purchase items on our platform, please confirm the items you want to buy and make sure of the quantity needed before carefully proceeding with the purchase.
What is credit card 3D verification?
- 3D verification is a secure online authentication service offered by credit card companies.
[How to use 3D verification]
To use 3D verification, you need to register and activate 3D verification service on your credit card company's website first. Please consult your credit card issuer for details.
Different credit card companies may have different service names, but they're collectively known as '3D verification'.
Additionally, depending on your credit card company, you may be asked to perform 3D verification multiple times during payment.
Unable to register or use credit card
- The following situations may occur:
-Credit card has exceeded usage limit or transaction limit
-Credit card company has suspended the card for security reasons
-Credit card has expired
-Network issues (system maintenance etc.)
-Insufficient balance
You can try using another credit card or verify your card's validity before trying again.
If you still can't use it, please contact your credit card company.
CONNECTION RELATED
Crashes and Black Screen Issues
- If you encounter a sudden crash or black screen while playing, please provide the following information and send it to customer service email for prompt assistance:
-Operation process:
-Mobile device model:
-iOS/Android system version:
-Game version:
-Error message screenshot/video:
-Network type (Wi-Fi / 4G):
-VPN usage (Yes/No):
Cannot install or run the game
- If you cannot run the game normally, it's mostly due to your network environment and device. We suggest trying to connect via VPN first.
If you still cannot execute properly, please provide the following information and send it to customer service email:
-Connection error date/time range:
-Mobile device model:
-iOS/Android system version:
-Connection location (Country/City):
-Connection IP:
-Error message screenshot/video:
-Network provider:
-Network type (Wi-Fi / 4G):
-VPN usage (Yes/No):
iOS Cannot Download Game
- If you encounter abnormal situations, please go to "Settings" > "General" > "VPN & Device Management" to remove the profile and reinstall, or choose cloud gaming to start playing without installation.
GAME RELATED
How do I report game-related suggestions or abnormalities?
- Please confirm the following items:
1.The network signal at your location is stable and good.
2.The game app is updated to the latest version.
If abnormal issues persist, please provide the following information and send it to customer service email:
-Game name:
-6Party account:
-Game version:
-Character name/Invitation code/ID:
-Error message screenshot/video:
-Date and time of issue:
-Problem description or suggestion:
Why is my account locked?
- Please provide the following information and send it to customer service email:
-Game name:
-6Party account:
-Character name/Invitation code/ID:
-Error message screenshot/video:
My in-game items seem to have disappeared. What should I do?
- Please check the following steps:
1.Has anyone else been playing with your game character and used the items?
2.If not, please provide the following information and send it to customer service email:
-Game name:
-6Party account:
-Character name/Invitation code/ID:
-Date and time of issue:
-Missing item name and quantity:
-Error message screenshot/video:
[Note] Detailed and clear information will help speed up the inquiry process.
My virtual goods or event serial number cannot be used. What should I do?
- Please verify the following items first:
1.Has the serial number expired?
2.Are uppercase and lowercase letters exactly matched?
3.Does the redemption method comply with event rules?
If everything is correct but still cannot be redeemed, please provide the following information and send it to customer service email:
-Game name:
-Character name/Invitation code/ID:
-Event serial number activity name:
-Event serial number/Virtual goods content:
-Error message screenshot/video:
